There has been plenty of coverage of the death of Elijah Luck in Calgary. The short version is that when the family dialed 911, but the address that Comwave who provided the VoIP phone service had on file was out of date as the family had moved. Comwave had an updated billing address but did not have an updated address for the location of the phone. Emergency response could not be routed in to Elijah in an acceptable time and Elijah later died.
Sure sucks that updating where to send the bill was a higher priority than keeping people alive.
Probe of tragedy raises further questions – The Globe and Mail
Canada’s 9-1-1 emergency – The Globe and Mail
Regulator blames Net phone provider in fatal 911 mix-up – The Globe and Mail
Internet phone company sounds 911 alarm – The Globe and Mail
911 tragedy in Calgary reveals perils of VoIP – The Globe and Mail